TELEPHONY TUTORIALS by Laino, Jane ISBN 1578200938
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[edit] TELEPHONY TUTORIALS
This guide explains how to handle the complicated aspects of managing an organization's telecommunications resources, such as PBX, automatic call distributors, voice mail, automated attendant, interactive voice response, fax retrieval, call accounting and cost allocation, and facilities management.
Telephony encompasses all the varied and complex aspects of managing an organisation's telecommunications resources, such as PBX (traditional phone), automatic call distributors, voice mail, automated attendant, interactive voice response, fax retrieval, call accounting and cost allocation, facilities management, cabling, local access, and long distance services. Telephony functions make possible applications that streamline many common business practices. Customer service is improved. Sales people are more productive. Employees are more efficient. A thorough understanding of telephone systems and services is essential for any business that wants to get the most effective communications capabilities for the least investment.; This revised edition of The Telephony Tutorials includes ten more tutorials than the first edition based on up-to-the minute experiences by Jane Laino. This easy-to-read guide explains how to handle the complicated aspects of managing an organisation's telecommunications resources, such as PBX, automatic call distributors, voice mail, automated attendant, interactive voice response, fax retrieval, call accounting and cost allocation, facilities management, cabling, local access, and long distance services. The book also offers practical advice on topics such as the finer points of effective telephone interaction with customers, creating an RFP (request for proposal), buying a telephone system, and setting up a hunt group in order to provide live coverage for important calls.
[edit] Book Details
[edit] Title
TELEPHONY TUTORIALS
[edit] Author
Laino, Jane
[edit] ISBN
1578200938
[edit] Published
01/12/2001
[edit] Publisher
CMP Books, US
[edit] Binding
paperback
[edit] Retail Price
17.99 (GBP)
[edit] Typical Price Online
17.99 (GBP)
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