TOTAL CUSTOMER SATISFACTION by Horovitz, Jacques ISBN 0273034472

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Contents 1 TOTAL CUSTOMER SATISFACTION 1.1 Book Details 1.1.1 Title 1.1.2 Author 1.1.3 ISBN 1.1.4 Published 1.1.5 Publisher 1.1.6 Binding 1.1.7 Retail Price 1.1.8 Typical Price Online 2 Buy Book Online

[edit] TOTAL CUSTOMER SATISFACTION

Provides practical information on devising service strategies with research narrative. The book is based on the activities of 55 European companies with an excellent reputation for customer service. It also offers a methodology for measuring the level of customer service.

[edit] Book Details

[edit] Title

TOTAL CUSTOMER SATISFACTION

[edit] Author

Horovitz, Jacques

[edit] ISBN

0273034472

[edit] Published

22/05/1992

[edit] Publisher

Pitman Publishing

[edit] Binding

hardback

[edit] Retail Price

50 (GBP)

[edit] Typical Price Online

49 (GBP)

[edit] Buy Book Online

If you wish to purchase TOTAL CUSTOMER SATISFACTION, written by Horovitz, Jacques and published by Pitman Publishing on 22/05/1992 then we have listed a few select online book retailers who can provide good value and service.

	ISBN 0273034472 BUY NOW

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